Shipping policy
Shipping Policy
Effective Date: 01-01-2025
At Miessol, we aim to provide fast and reliable shipping for all orders. Below, you’ll find important details about our shipping methods, timelines, and costs.
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard tracked shipping within the Netherlands | 1-3 business days | $5,00 Free over $50 |
| Tracked International Shipping | 7–21 business days | $7,00 Free over $50 |
- Delivery times may vary based on your location and shipping carrier.
- Free shipping promotions, if applicable, will be clearly stated on our website.
3. International Shipping
We ship to selected international destinations. Please note:
- Customs, duties, and taxes may apply and are the responsibility of the customer.
- Delays may occur due to customs processing in your country.
4. Shipping Restrictions
- If an item is unavailable for shipping to your location, we will notify you during the checkout process.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package through the carrier's website.
6. Lost, Delayed, or Damaged Packages
- Lost or Delayed: If your package is lost or significantly delayed, please contact us at info@miessol.com, and we will work with the carrier to resolve the issue.
- Damaged: If your package arrives damaged, please notify us within 7 days of delivery. Include photos of the damage to assist with resolution.
7. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
Email: info@miessol.com
Address: Prof. Visserlaan 40, 6709VD Wageningen